9am Health, a telehealth startup specializing in holistic cardiometabolic care, has made significant strides in promoting inclusivity and accessibility in healthcare with the introduction of Spanish language support to its platform. This announcement comes as the company continues its mission to provide high-quality care to a diverse range of patients, including those from varying racial, ethnic, and language backgrounds.
In a recent interview with Dr. Avantika Waring, Chief Medical Officer at 9am Health, she emphasized the importance of meeting patients where they are and providing quality care tailored to their linguistic and cultural needs. Dr. Waring highlighted the significance of addressing language barriers in healthcare, particularly considering the prevalence of conditions like diabetes and obesity among Hispanic adults in the United States.
Dr. Waring underscored the importance of understanding the cultural and community aspects that influence health behaviors and decision-making. She emphasized that effective care and treatment require a deep understanding of cultural nuances, perceptions of body image, and dietary habits within different communities.
Furthermore, Dr. Waring outlined 9am Health’s commitment to diversity, equity, and inclusion (DEI) by prioritizing members’ cultural and linguistic needs. The company offers live translation services in over 400 languages and develops educational resources to address the cultural needs of its members. Dr. Waring emphasized that the clinical and non-clinical team members are trained to recognize and address various aspects of identity that may impact a member’s care.
Eugenia Araiza, a clinical care specialist at 9am Health, echoed Dr. Waring’s sentiments, emphasizing the meaningful impact of launching Spanish language services on the platform. Araiza, herself a Latina living with Type-1 diabetes, shared her personal experience and highlighted the importance of culturally sensitive healthcare solutions in empowering and supporting the Hispanic and Latino community.
Frank Westermann, a member of 9am Health’s team, emphasized the company’s commitment to enhancing the quality of care for Latino and Hispanic communities through its Spanish expansion. He stressed the importance of accessibility and tailoring services to meet the specific needs of these communities, particularly considering their higher rates of conditions like Type-2 diabetes, high blood pressure, and obesity.
Looking ahead, Dr. Waring reaffirmed 9am Health’s dedication to providing technology and clinical care in both English and Spanish, ensuring that patients receive care in their preferred language. She expressed the company’s willingness to invest in resources to further enhance accessibility for patients in need of additional language support.
Overall, 9am Health’s introduction of Spanish language services represents a significant step towards promoting inclusivity and accessibility in telehealth, reaffirming its commitment to delivering personalized care solutions to diverse populations.
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